By Michael Briggin
Change continues to evolve at a rapid pace amid the ongoing AI technological developments. More and more C-Level executives and managers are having to work around the clock to adapt their organizations to this new environment.
Here’s how your organization should look to AI for benefits:
AI for IT Operations
We know that with information technology (IT), there’s ongoing maintenance and support that needs to address the operational needs of organizations.
AIOps, or artificial intelligence for IT operations, has the capability of AI to do any of the following:
- Automate and streamline IT service management and operations.
- Allow IT applications and performance monitoring tools to generate significant amounts of data.
- IT Solutions work with this data to pinpoint notable events and patterns, identify root causes and report these findings to the IT Department for resolution.
Customer Service
No one wants to see customer service lagging with the ability to serve customers.
Chatbots or virtual assistants can be able to give your organization the capability to get more control over how to handle multiple different and complex customer inquiries. As a result of using these kinds of AI technologies, customer satisfaction and retention can be improved.
Executive Decision Making
It isn’t big data but relevant data that’s important for executives to assess and get insights as to how to improve allocation of resources, assessing risk management, and strategic planning.
AI systems now have the capability of natural language processing, allowing large datasets to be analyzed on the fly and giving key insights that could be missed by human errors.
Task Automation
Routine tasks can get in the way of your organization’s operations from increasing productivity.
With the implementation of AI-powered bots, such routine tasks as data entry and invoice processing can get automated. Extracting data, filling out forms, and generating reports are also specialities that bots can do to take the excessive load off of your employees.
